Managed IT Services Overview
Benefits
Remote Management and Monitoring (RMM) Total cost predictability
A single monthly fee gets you a complete IT solution
Lower total cost of ownership and management
System reliability and performance
Prevents issues, reduces downtime impact and duration
IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’
Through unlimited preventative maintenance
When needed, highest level of response to issues
Improved security
Minimize risk of intrusion, data theft and lost productivity
A complete, outsourced IT management solution
Focus on your core competence and not your network
Less than hiring an IT staff internally
Customized solution to best support your business needs
Initial project to stabilize and baseline IT resources
24x7 performance monitoring of your key devices, applications and IT resources
Remote and onsite maintenance services
Highest call priority over standard customers
Comprehensive reporting, analysis and consultation
Greater transparency into IT performance, trends and planning
Addresses
Network and system stability and safety
Security plan and services
Desktop services
Helpdesk services for users
Data protection through backup solution
Effective planning for functionality, capacity and performance
Application support with 3rd party vendors
Can you afford not to?
Increase
- Client and user service level and quality
- System uptime and performance
- Staff productivity
- Cost predictability
- Alignment of IT to business needs
- Transparency into IT performance
Reduce
- Total cost of IT management
- Security and compliance exposure
- Risk of catastrophic data loss
- Emergency IT issues
- Downtime and lost productivity costs
Managed Solution Details
Managed Server
- Advanced Performance Monitoring
- Configuration Management
- Key Application Maintenance
- OS Patch Management
- Real Time Server Optimization
- Scheduled Preventative Maintenance
Managed Workstation
- Advanced Performance Monitoring
- Configuration Management & Enforcement
- OS Patch Management
- Real Time Workstation Optimization
- Scheduled Preventative Maintenance
Managed Network
- Firewall Management & Maintenance
- Router Monitoring
- Switch Monitoring
Managed Security
- Anti-Virus Monitoring
- Hosted Anti-Spam
- Integrated Anti-Virus Management
- Regular Vulnerability Scanning
Managed Backup
- Backup Deployment & Configuration
- Backup Performance Monitoring
- Scheduled Backup Jobs
- Offsite Data Center Replication
Managed Support
- Managed IT Services Monthly Network Health Review and quarterly CIO consulting
- Unlimited Network, End-user & Network Support